Refund Policy
Thank you for ordering from Crust & Crafters. If you are not entirely satisfied with your purchase, we're here to help. This refund policy explains the terms and conditions governing the cancellation of your order and any subsequent refunds.
Cancellation Policy
To provide the best customer experience, Crust & Crafters allows you to cancel your order within a certain timeframe. If your order has not yet been prepared, you may cancel it by contacting us directly at +44 20 7946 0958.
Returns
Given the perishable nature of our products, Crust & Crafters does not accept returns. However, if you received an incorrect or defective item, please contact us immediately at +44 20 7946 0958 so we may evaluate the issue and make it right.
Refund Eligibility
Eligible refunds are issued in the following situations:
- If Crust & Crafters cancels your order due to unforeseen circumstances.
- If there was a mistake in your order and it is reported to Crust & Crafters within 2 hours of delivery.
- If you received a damaged or spoiled product.
Refund Process
Should you have a valid case for a refund, please reach out to our customer service at +44 20 7946 0958. Upon confirmation, the refund will be processed to your original method of payment within a certain number of days, depending on your card issuer or bank's policies. We will notify you of the approval or rejection of your refund request.
Exchanges
Since we sell perishable goods, we do not offer exchanges. If you have any concerns about your order, please contact us to discuss potential remedies.
Non-Refundable Items
Please note that gift cards, promotional items, and any custom-made orders are non-refundable.
Contact Us
If you have any questions about our Refund Policy, please contact us at:
- Phone: +44 20 7946 0958
- Address: 43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom
Last Updated
This Refund Policy was last updated on April 1, 2023.